The Detail You Need...

LeadMark Services provides complete ACD call statistics reports on a daily, weekly, bi-weekly, or monthly basis.  These reports detail metrics which keep you up to date on call patterns and trends, and further allow your company to track service levels.  Our sophisticated CRM software provides reports broken out by the hour, and we have the capability to customize your reports to fit your needs.  Furthermore, LeadMark Services keeps voice recordings of EVERY call, and can easily relay these files electronically so that you can critique our service.  We are confident that you will find our easy-to-understand reporting packages instrumental in helping to:

1. Track monthly call volumes
2. Manage your call center activities more efficiently
3. Pinpoint common issues or complaints that drive up call volume
4. Simplify the burden of budgeting your call center expenses