Efficiency and Satisfaction are the results...

LeadMark structures pricing on a PER CALL basis.  This is unique, and allows for a very competitive price structure.  Virtually EVERY other customer service call center vendor in the world prices their services by the minute, or per full-time equivalent.  We at LeadMark consider it our responsibility to retain and train employees so as to handle the call efficiently without compromising customer satisfaction.  Per minute pricing puts absolutely no incentive on the outsourced company to operate efficiently.  Poorly trained operators thumbing through manuals (leading to extended call length) do nothing more than cost the client money.  We’re confident in our ability, proud of our people, and capable of pricing your business on a per call basis, independent of call length.  We focus on training and developing efficiencies in the call processing / technical servicing area.  Bottom line, our price per call approach ensures incentives and motivations are properly aligned.